Technology helps improve productivity, collaboration and is arguably the driver of success for business goals and priorities. Sometimes, though, information technology creates a headache for its users. Issues with printer connections, login credentials, and even software and hardware configurations can cost companies money in downtime and can distract leadership from focusing on the business itself. As a managed service provider (MSP), Everound provides IT help desk support for businesses to alleviate the stress and frustration caused by both day-to-day and long-term IT challenges. But what is help desk support? And what services are included in help desk support? At its core, an IT help desk team supports internal staff at an organization and solves problems ranging from minor issues such as a lost password to larger, more potentially risky issues such as a company-wide network outage. Essentially, a help desk is internal customer support led by a trained information technology support team that can handle technical problems. The main functions of a help desk address immediate day-to-day IT issues as well as prevent future IT headaches. At Everound, our monthly help desk services include: Some organizations have an existing help desk team in place, while others rely on someone outside of the IT department to address technology issues. While the latter approach may appear to be a cost-savings measure, it will, in fact, cost a business money in the long term. For example, if everyone in a company runs to the recently hired college grad for help with their computers, that college grad will be focusing on IT support, not the job function they were hired to do. Adding a help desk team to your company is an affordable and strategic business decision to help your business become more efficient and profitable. At Everound, we support small and medium businesses with their IT help desk needs. Our full-time staff is dedicated to our client’s successes and works with each of our businesses to create a custom approach to let them focus on their business while we focus on their IT. Interested in learning more? Reach out today for a free IT assessment of your current IT needs. We will help you understand if a help desk is right for your business. Help Desk Defined
A help desk team provides information and support on an ongoing basis to its customers (ie: the company’s employees). This is achieved by not only responding to specific issues and problems but also by proactively seeking and addressing potential IT pain points.What Products and Services Are Provided by a Help Desk Team?
Why You Should Integrate a Help Desk at Your Business
Choosing an IT provider and hiring the right information technology consulting company is paramount to ensure both short- and long-term business continuity. A strong proactive information technology strategy and approach can create efficiencies, improve communication, and ensure sensitive business data is secure. As an IT consulting and managed IT services provider, we know there are many companies that provide similar services. With every IT company promising the same thing, how do you choose an IT provider? As a business owner, it’s critical to understand what to look for when choosing a partner to help you with your IT needs. Nothing is worse than having to track down your IT support team when you are having a critical issue that needs quick attention. A reputable managed IT services provider should be available and on-call to respond to issues quickly. When choosing a provider, ask about guaranteed response times, direct access to the IT support team, and if they offer 24/7 support services. Even though remote work is becoming standard for businesses, brick-and-mortar companies still need onsite support for IT challenges. IT consulting firms and managed service providers should offer onsite support included in their scope of services to help employees with their IT needs. From hardware and software installation to general troubleshooting, onsite support is critical in an ongoing IT support relationship. Many IT support companies will use a cookie-cutter approach to IT services for their clients. For some functions like software installation, using the same approach is most likely appropriate and even efficient. But individual businesses have specific challenges that are best solved through innovation and custom solutions. Ask your managed IT services company if they understand your specific needs and how they will approach problem-solving as your IT partner. Are you prepared for an emergency such as a cyberattack, network failure, power outage, or even a fire or other facility loss? When you choose an IT service provider, be sure they are properly helping you plan for an emergency or disaster with cloud services, cybersecurity planning, and proactive disaster recovery and response programming. Above all, your managed IT service provider should be relationship-focused. Many companies push their client into an annual service level agreement and then once signed, forget about the relationship. Business owners should feel like their outsourced IT team is not outsourced at all, rather as an extension of their own staff and team. We do things a little differently at Everound. We believe relationships and trust are the drivers of a successful partnership. We work diligently to build, maintain, and improve upon relationships in all that we do. How are we different? If you are interested in improving your IT infrastructure and programs, reach out today to learn more about how we can help. Whether you are frustrated with your current provider or are considering choosing an IT provider for the first time, we are ready to listen to your needs and help you make an informed decision. Here are 5 key qualifications when choosing an IT provider for your business:
Availability
Onsite Support
Innovation & Outside the Box Thinking
Disaster Recovery and Response
Relationship-Focused
The Everound Difference
As a business owner, you are likely familiar with and utilize antivirus (AV) software to help protect your hardware devices from cyber threats.
While antivirus programs provide basic protection from threats, the technology has been relatively unchanged since its inception in the late 1980s and can easily be bypassed by today’s savvy cybercriminals.
Antivirus programs are not enough to protect you from advanced threats like ransomware. Ransomware works much differently than traditional viruses and can attack your data and hold them hostage with encryption. Ransomware attacks cost businesses nearly $20 billion in 2020 alone.
So how do you fully protect your business from cyber threats including ransomware and malware? While nothing is completely infallible, implementing an endpoint detection and response (EDR) solution can protect your company from advanced threats.
What is Endpoint Detection and Response?
Endpoint detection and response is a cloud-based continuous monitoring cyber software platform designed to find and mitigate cyber threats that have bypassed your existing cybersecurity measures.
Think of endpoint detection and response, also referred to as endpoint threat detection and response (ETDR), as a cyber threat “hunter” and antivirus, as a cyber threat “roadblock” or “obstacle.” Sophisticated malware like ransomware can overcome a roadblock or obstacle, so “threat hunting” with EDR adds an additional layer of cybersecurity. If a threat infiltrates your antivirus software, EDR takes over.
How Does Endpoint Detection and Response Work?
EDR software such as SentinelOne is installed on endpoints and records every file execution, registry change, network connection, and other activities in a central database. Every action taken on endpoints is monitored and recorded. Then, using machine learning, EDR provides real-time data and threat intelligence on and between the endpoints.
EDR investigates the entire lifespan of the threat. EDR will determine how the threat bypassed the initial cybersecurity system (usually the antivirus software), where it has been in the environment, what it’s doing now, and how to eliminate it.
Using this data, EDR contains the threat and prevents it from spreading throughout your entire network. EDR uses analytics to find patterns and anomalies in an environment including rare processes, strange connections, and related risky activities.
System administrators can access the data compiled by the EDR in a central dashboard, and users that have suspicious activity on their endpoint will be notified of the threat in real-time.
EDR Capabilities
While many EDR programs have varying security capabilities, they share key components and features. When searching for an EDR solution, here are key capabilities to look for:
Detection
Cyber threat and incident detection are critical to a successful endpoint detection and response program. EDR uses continual file analysis to determine if any malicious behavior is unfolding. When identified, an EDR solution will flag the file as suspicious so immediate action can be taken.
Containment
After detecting an issue, an EDR solution will immediately contain the threat. If left alone, the threat can spread quickly throughout a network, creating chaos, and potentially infecting and harming other endpoints. Quick containment can save companies thousands of dollars in lost revenue, ransom, and downtime.
Investigation
What sets EDR apart from traditional antivirus is its ability to investigate the cause of the threat, document its behavior, and then use that information to improve upon existing security protocols. For example, if the threat slipped through the front-line barriers, there is clearly a vulnerable point-of-entry in the network. The EDR will help you find that vulnerability and remediate it.
Elimination
An EDR solution will efficiently and effectively remove the identified threat and scan the network for similar suspicious files that may have infiltrated the system. Using compiled data and best practices in cybersecurity, the threat is eliminated, and preventative measures are put in place to prevent the threat from replicating.
Why EDR Is Important for Businesses in 2021
Cybercrime rose a staggering 300+% in 2020, most notably after the abrupt transition to a remote workforce in the spring. The increase occurred mostly at companies that were using antiquated antivirus software without an EDR solution in place.
With remote work extending into at least the first few quarters in 2021, it’s important to take proactive measures to reduce the risk of cyber threats and attacks. Even if your workforce isn’t remote, EDR can help keep your company endpoints safe from a cyber threat.
Originally adopted by large enterprise businesses, EDR is now recommended for businesses of all sizes to avoid and mitigate a cyber attack. An effective EDR can protect businesses from losing thousands of dollars in lost revenue and critical hours of downtime.
Everound and SentinelOne: Your EDR Security Team
Everound partners with SentinelOne, a national, leading EDR solution, to implement affordable endpoint detection and response programs for both small and enterprise-level businesses. Nearly all data breaches occur at endpoints, so having a proper EDR solution in place is critical to keeping your business operating at peak efficiency in a safe cyber environment.
As endpoint protection platform (EPP) experts, Everound can help your business implement a comprehensive EDR solution at a reasonable investment. Reach out today for a free consultation, and to learn more about how we can help keep your IT safe, so you can focus on your core business.
In a world where no one seems to agree on anything, we can all agree that we hate spam. For some reason, the people who send spam think it’s going to get us to buy something or switch insurance companies. The problem is that not all spam is harmless; some spam is very malicious. Email that just arrives in your inbox is not harmful. In order to infect your computer or your network, you need to click something. Because your spam program can pick up on many of these emails, it can keep you from seeing them in the first place. There are a number of different scams. While this isn’t all of them, it’s a pretty good list of the most common types: The standard spam filter uses a combination of AI and community information to figure out what’s spam. The artificial intelligence portion looks at how the email is written, the address it’s coming from, and the topic. It will throw that into the quarantine. In modern solutions, the artificial intelligence will run a scan and monitor how you the user write your emails. If it recognizes you requesting something odd, such as a change to your direct deposit, or spelling things in ways you typically wouldn’t, it will quarantine the email. The community information is when the email or email security provider, like Google, Microsoft, or Barracuda, gets enough spam complaints from a single address. The system then sees those emails as spam. There is a higher level of spam filtering that every company should have. It actively scans every email. This software will hold all of the emails in the cloud while it not only scans everything that’s mentioned above, but it actively scans any links in the emails. The system is looking for redirects, unknown email addresses or web addresses, and other indications of fraud. It also looks for viruses and malware embedded in the email or at any of the links. Active scanning can keep bad emails from ever showing up in your inbox. This adds another layer of protection on your email inbox and helps you keep control of what you’re seeing, let alone clicking. Some people complain that this can slow down emails that they’re waiting for, but in most cases, unless there’s an actual problem, it’s microseconds for the system to analyze an email. Putting email protection systems in place will require understanding the level of information being exchanged and how the company’s email system is configured. It’s equal parts software and human behavior. Here are a couple the levels of protection that can be installed: In many cases, all of these functions can be found in a single piece of software. If you have a managed IT service for your servers and workstations, your provider should have already implemented this type of software. It’s worth asking to know that your assets are actually protected. The most important protection you can put in place is education. Whether it’s sending information, clicking a link, or downloading a bad file, almost every email hack requires that a person does something.