Cybersecurity Risks with Bring Your Own Device

As more businesses move to a flexible work environment, business owners are allowing employees to use their own tech devices at work. This framework, known as Bring Your Own Device (BYOD), enables employees to access company data on their own cell phones, laptops, and tablets.

While BYOD is gaining in popularity, it definitely comes with some risks. If you are a business owner, it’s important to understand the security risks that come along with this trend. Let’s take a look at why BYOD has become popular, the security issues that come with BYOD, and key recommendations on how business owners can protect their networks without subduing workplace productivity.

Why BYOD Has Increased

In recent years, Bring Your Own Device (BYOD) policies have gained significant traction in the corporate world. Several factors, including cost savings, increased productivity, and the flexibility it provides for remote work, contribute to this trend.

Cost Savings

One of the primary drivers behind the increasing adoption of BYOD is the potential for cost savings. With BYOD, companies no longer bear the burden of purchasing and maintaining hardware for their employees. This includes expenses associated with computer systems, smartphones, tablets, and other devices.

At Everound, our team recently helped a client reduce their monthly cell phone bill by implementing BYOD for cell phones. Instead of work-issued cell phones, team members were given a monthly stipend to go towards the use of their personal devices. This reduced the client’s monthly cell phone bill by thousands of dollars.

Increased Productivity

Another significant advantage of BYOD is the potential for increased productivity. When employees use their own devices, they are generally more comfortable and efficient in their work. Have you ever seen an iPhone user try to navigate an Android phone? Users possess a familiarity with their personal technology, eliminating the need for extensive training to operate company-provided devices.

This familiarity translates into quicker task completion and a smoother workflow, ultimately leading to higher levels of productivity. The seamless integration of personal devices into work processes can enhance overall efficiency and drive positive outcomes for the organization.

Flexibility for Remote Teams

The rise of remote work has further propelled the relevance of BYOD. With the ability to work from anywhere and at any time, employees can leverage their preferred devices to access company resources remotely. This flexibility offers a multitude of benefits, including better work-life balance and employee satisfaction.

Employees can choose to work from their preferred location using devices they are comfortable with, resulting in increased autonomy and reduced stress. Furthermore, BYOD facilitates collaboration and communication among remote workers, as they can easily connect and share information using their personal devices.

Risks of BYOD

While Bring Your Own Device (BYOD) policies offer numerous benefits, it is important to consider the associated risks. As a managed IT services provider, we lean towards the risks outweighing the benefits, especially for laptops and PCs, and here’s why:

Security Vulnerabilities: Personal devices may lack the same level of security as company-provided devices. This increases the risk of security breaches, as personal devices may not have robust security measures in place, such as encryption or secure access controls. This vulnerability can expose sensitive company data to unauthorized access or malicious activities. This is extremely critical when companies allow employees to use their own laptops or PCs.
Data Leakage: Loss, theft, or a compromised device poses a significant risk of data leakage. Unauthorized individuals can access sensitive company information, including customer data, trade secrets, or intellectual property. This can lead to financial loss and even potential legal implications.
Malware Risk: Personal devices may be more susceptible to malware and viruses compared to company-provided devices that have dedicated security measures. If an infected personal device connects to the company network, it can introduce malware or viruses that could potentially impact the entire network infrastructure and compromise data integrity.
Compliance Issues: Using personal devices for work-related tasks may pose compliance challenges, especially when dealing with sensitive data or operating in regulated industries. Companies must ensure that employees adhere to data protection laws, industry regulations, and internal policies, which can be difficult to enforce and monitor on personal devices.
Personal Privacy: Implementing a BYOD policy blurs the line between personal and professional use of devices. This can potentially infringe on an employee’s privacy, as their personal devices may be subject to monitoring or data access by the company. Balancing the need for business security while respecting privacy can be a delicate challenge.
Increased IT Support: Supporting a wide range of different devices, operating systems, and configurations can be complex and resource-intensive for IT departments. Troubleshooting issues, ensuring compatibility, and providing technical assistance for various devices can significantly increase the burden on IT teams, leading to potential delays in resolving problems and impacting overall productivity.

If your organization is considering adopting a BYOD policy or currently allows team members to use their own devices, reach out to us for recommendations and support on how to keep your company safe from cyber threats. We can advise you on the best path forward to not only protect your data but also allow your team to use devices safely.

BYOD Security Measures

Mitigating risks associated with BYOD requires a proactive approach and the implementation of effective strategies. In today’s digital landscape, where remote work and mobile devices have become the norm, organizations must stay ahead of potential risks and protect sensitive data. A reactive approach to BYOD can leave companies vulnerable to security breaches, data leaks, and compliance issues.

Here are several proactive steps companies can take to mitigate risk:

Limit Allowed Devices: Consider limiting the types of devices allowed as part of the BYOD policy. Cell phones and tablets, for example, are easier to manage from an IT safety standpoint compared to laptops and PCs. By restricting the types of devices permitted, companies can focus their efforts on managing and securing a narrower range of devices, reducing overall risk.
Mobile Device Management (MDM): Implementing MDM software allows companies to have better control over mobile devices used for work. MDM enables the enforcement of security policies, such as passcode requirements, device tracking, remote data wiping, and application whitelisting. This helps secure company data and ensures devices adhere to security standards.
Use of Secure Networks: Encourage employees to connect to secure, private networks when accessing company information. Public Wi-Fi networks pose a higher risk of data interception and unauthorized access. If employees must use public Wi-Fi, require the use of a Virtual Private Network (VPN) to encrypt their data and protect it from potential threats.
Regular Device Audits: Conduct regular audits of devices used for work to identify any outdated software, viruses, or vulnerabilities. Update software and applications promptly to ensure devices are protected against the latest security threats. Additionally, you should perform malware scans regularly to detect and remove any malicious software.
Data Encryption: Encryption transforms data into an unreadable format, rendering it inaccessible to unauthorized users, even if they compromise the device. Utilize encryption solutions that are compatible with various operating systems and ensure that encryption policies are enforced consistently.
Strong Authentication Measures: Implement strong user authentication measures, such as two-factor or multi-factor authentication. This adds an extra layer of security by requiring users to provide additional verification, such as a unique code sent to their mobile device, in addition to a password or PIN.
Separation of Personal and Business Data: Consider utilizing technology that separates personal and business data on the device. This allows for the management and protection of company data without compromising personal privacy. By implementing containerization or secure workspace solutions, companies can isolate and secure business-related data while leaving personal data unaffected.
Employee Training: Regularly train employees on safe practices when using personal devices for work purposes. Educate on how to spot phishing attempts, emphasize the importance of regularly updating software and applications, and outline the steps to take if their device is lost or stolen. Promote a culture of cybersecurity awareness among employees to minimize potential risks.

By implementing these measures, companies can significantly reduce the risks associated with BYOD and create a more secure environment for employees to use their personal devices for work purposes.

Cybersecurity Support from Everound

Implementing a BYOD policy can bring benefits to your organization, but it also comes with its fair share of risks and challenges. To ensure a smooth and secure BYOD implementation, it is crucial to seek the guidance and support of experienced professionals like Everound, a leading managed IT services provider.

With our expertise in BYOD policies and implementation, we can help you navigate the complexities, assess the risks, and develop a customized strategy tailored to your specific needs. Reach out to us today for expert support and direction in embracing the power of BYOD while safeguarding your data and maintaining a productive work environment.

Technology helps improve productivity, collaboration and is arguably the driver of success for business goals and priorities. Sometimes, though, information technology creates a headache for its users. Issues with printer connections, login credentials, and even software and hardware configurations can cost companies money in downtime and can distract leadership from focusing on the business itself.

As a managed service provider (MSP), Everound provides IT help desk support for businesses to alleviate the stress and frustration caused by both day-to-day and long-term IT challenges. But what is help desk support? And what services are included in help desk support?

Help Desk Defined

At its core, an IT help desk team supports internal staff at an organization and solves problems ranging from minor issues such as a lost password to larger, more potentially risky issues such as a company-wide network outage. Essentially, a help desk is internal customer support led by a trained information technology support team that can handle technical problems.
A help desk team provides information and support on an ongoing basis to its customers (ie: the company’s employees). This is achieved by not only responding to specific issues and problems but also by proactively seeking and addressing potential IT pain points.

What Products and Services Are Provided by a Help Desk Team?

The main functions of a help desk address immediate day-to-day IT issues as well as prevent future IT headaches. At Everound, our monthly help desk services include:

Real-time IT assistance: through a help desk ticketing system, employees have immediate access to IT help for issues related to email, hardware and software.
Networking: proactively manage and maintain your operating systems, servers, and applications to ensure everything is running smoothly and there are no potential issues. Review and make recommendations for network infrastructure that is out of warranty or at end of life.
Microsoft or other software administration: installation, implementation, and administration of Microsoft solutions or other industry-specific software.
Ongoing technology recommendations: review current technology investments and identify areas of opportunity and improvement.
ISP support: continually monitor and support internet service provider (ISP) functions to address real-time issues including dropped Wi-Fi and other internet-related challenges.
Liaison between 3rd party software and or hardware vendors: manage the relationship between the business and its software and hardware vendors to ensure products meet the needs of the business.
Antivirus and malware assistance: routine scan and reporting of potential cybersecurity risks including viruses and malware.
Disaster recovery: regularly back up data in case of hard drive malfunction, cyberattacks, and natural disasters.
IT documentation: thorough IT documentation to provide a historical analysis of solutions as well as create a knowledge base for employees.
Monthly maintenance: provide monthly IT maintenance during a predetermined maintenance window that does not interfere with or interrupt employee workflow.

Why You Should Integrate a Help Desk at Your Business

Some organizations have an existing help desk team in place, while others rely on someone outside of the IT department to address technology issues. While the latter approach may appear to be a cost-savings measure, it will, in fact, cost a business money in the long term.

For example, if everyone in a company runs to the recently hired college grad for help with their computers, that college grad will be focusing on IT support, not the job function they were hired to do. Adding a help desk team to your company is an affordable and strategic business decision to help your business become more efficient and profitable.

At Everound, we support small and medium businesses with their IT help desk needs. Our full-time staff is dedicated to our client’s successes and works with each of our businesses to create a custom approach to let them focus on their business while we focus on their IT.

Interested in learning more? Reach out today for a free IT assessment of your current IT needs. We will help you understand if a help desk is right for your business.

Choosing an IT provider and hiring the right information technology consulting company is paramount to ensure both short- and long-term business continuity. A strong proactive information technology strategy and approach can create efficiencies, improve communication, and ensure sensitive business data is secure.

As an IT consulting and managed IT services provider, we know there are many companies that provide similar services. With every IT company promising the same thing, how do you choose an IT provider? As a business owner, it’s critical to understand what to look for when choosing a partner to help you with your IT needs.

Here are 5 key qualifications when choosing an IT provider for your business:

Availability

Nothing is worse than having to track down your IT support team when you are having a critical issue that needs quick attention. A reputable managed IT services provider should be available and on-call to respond to issues quickly. When choosing a provider, ask about guaranteed response times, direct access to the IT support team, and if they offer 24/7 support services.

Onsite Support

Even though remote work is becoming standard for businesses, brick-and-mortar companies still need onsite support for IT challenges. IT consulting firms and managed service providers should offer onsite support included in their scope of services to help employees with their IT needs. From hardware and software installation to general troubleshooting, onsite support is critical in an ongoing IT support relationship.

Innovation & Outside the Box Thinking

Many IT support companies will use a cookie-cutter approach to IT services for their clients. For some functions like software installation, using the same approach is most likely appropriate and even efficient. But individual businesses have specific challenges that are best solved through innovation and custom solutions. Ask your managed IT services company if they understand your specific needs and how they will approach problem-solving as your IT partner.

Disaster Recovery and Response

Are you prepared for an emergency such as a cyberattack, network failure, power outage, or even a fire or other facility loss? When you choose an IT service provider, be sure they are properly helping you plan for an emergency or disaster with cloud services, cybersecurity planning, and proactive disaster recovery and response programming.

Relationship-Focused

Above all, your managed IT service provider should be relationship-focused. Many companies push their client into an annual service level agreement and then once signed, forget about the relationship. Business owners should feel like their outsourced IT team is not outsourced at all, rather as an extension of their own staff and team.

The Everound Difference

We do things a little differently at Everound. We believe relationships and trust are the drivers of a successful partnership. We work diligently to build, maintain, and improve upon relationships in all that we do. How are we different?

Full-Time Certified Staff. Everound does not outsource our clients’ work. When our clients call with a question or send us an email, they are connecting with our full-time, certified staff, not someone off our payroll in an office across the country. We believe in building relationships with our clients, not pushing them to an outsourced contracted employee.
A Dedicated, Accessible Team. When our clients have an issue, they know who to call, always. Our clients call us directly and are not routed through an answering service. We share our cell phone numbers and emergency contact information with our clients so they can reach us at a moment’s notice. We know IT challenges can be frustrating, and a quick response is critical. Our goal is for each of our clients to think of us as an extension of their full-time workforce.
The IT Factor. Unlike other companies that require an annual service agreement, we work hard each and every day to earn our clients’ trust and business. If our clients are not satisfied with our services, we will help them find another provider that can meet their needs. The IT Factor is our promise to provide outstanding customer service that allows our clients to focus on their business while we focus on their IT.

If you are interested in improving your IT infrastructure and programs, reach out today to learn more about how we can help. Whether you are frustrated with your current provider or are considering choosing an IT provider for the first time, we are ready to listen to your needs and help you make an informed decision.

As a business owner, you are likely familiar with and utilize antivirus (AV) software to help protect your hardware devices from cyber threats.

While antivirus programs provide basic protection from threats, the technology has been relatively unchanged since its inception in the late 1980s and can easily be bypassed by today’s savvy cybercriminals.

Antivirus programs are not enough to protect you from advanced threats like ransomware. Ransomware works much differently than traditional viruses and can attack your data and hold them hostage with encryption. Ransomware attacks cost businesses nearly $20 billion in 2020 alone.

So how do you fully protect your business from cyber threats including ransomware and malware? While nothing is completely infallible, implementing an endpoint detection and response (EDR) solution can protect your company from advanced threats.

What is Endpoint Detection and Response?

Endpoint detection and response is a cloud-based continuous monitoring cyber software platform designed to find and mitigate cyber threats that have bypassed your existing cybersecurity measures.

Think of endpoint detection and response, also referred to as endpoint threat detection and response (ETDR), as a cyber threat “hunter” and antivirus, as a cyber threat “roadblock” or “obstacle.” Sophisticated malware like ransomware can overcome a roadblock or obstacle, so “threat hunting” with EDR adds an additional layer of cybersecurity. If a threat infiltrates your antivirus software, EDR takes over.

How Does Endpoint Detection and Response Work?

EDR software such as SentinelOne is installed on endpoints and records every file execution, registry change, network connection, and other activities in a central database. Every action taken on endpoints is monitored and recorded. Then, using machine learning, EDR provides real-time data and threat intelligence on and between the endpoints.

EDR investigates the entire lifespan of the threat. EDR will determine how the threat bypassed the initial cybersecurity system (usually the antivirus software), where it has been in the environment, what it’s doing now, and how to eliminate it.

Using this data, EDR contains the threat and prevents it from spreading throughout your entire network. EDR uses analytics to find patterns and anomalies in an environment including rare processes, strange connections, and related risky activities.

System administrators can access the data compiled by the EDR in a central dashboard, and users that have suspicious activity on their endpoint will be notified of the threat in real-time.

EDR Capabilities

While many EDR programs have varying security capabilities, they share key components and features. When searching for an EDR solution, here are key capabilities to look for:

Detection

Cyber threat and incident detection are critical to a successful endpoint detection and response program. EDR uses continual file analysis to determine if any malicious behavior is unfolding. When identified, an EDR solution will flag the file as suspicious so immediate action can be taken.

Containment

After detecting an issue, an EDR solution will immediately contain the threat. If left alone, the threat can spread quickly throughout a network, creating chaos, and potentially infecting and harming other endpoints. Quick containment can save companies thousands of dollars in lost revenue, ransom, and downtime.

Investigation

What sets EDR apart from traditional antivirus is its ability to investigate the cause of the threat, document its behavior, and then use that information to improve upon existing security protocols. For example, if the threat slipped through the front-line barriers, there is clearly a vulnerable point-of-entry in the network. The EDR will help you find that vulnerability and remediate it.

Elimination

An EDR solution will efficiently and effectively remove the identified threat and scan the network for similar suspicious files that may have infiltrated the system. Using compiled data and best practices in cybersecurity, the threat is eliminated, and preventative measures are put in place to prevent the threat from replicating.

Why EDR Is Important for Businesses in 2021

Cybercrime rose a staggering 300+% in 2020, most notably after the abrupt transition to a remote workforce in the spring. The increase occurred mostly at companies that were using antiquated antivirus software without an EDR solution in place.

With remote work extending into at least the first few quarters in 2021, it’s important to take proactive measures to reduce the risk of cyber threats and attacks. Even if your workforce isn’t remote, EDR can help keep your company endpoints safe from a cyber threat.

Originally adopted by large enterprise businesses, EDR is now recommended for businesses of all sizes to avoid and mitigate a cyber attack. An effective EDR can protect businesses from losing thousands of dollars in lost revenue and critical hours of downtime.

Everound and SentinelOne: Your EDR Security Team

Everound partners with SentinelOne, a national, leading EDR solution, to implement affordable endpoint detection and response programs for both small and enterprise-level businesses. Nearly all data breaches occur at endpoints, so having a proper EDR solution in place is critical to keeping your business operating at peak efficiency in a safe cyber environment.

As endpoint protection platform (EPP) experts, Everound can help your business implement a comprehensive EDR solution at a reasonable investment. Reach out today for a free consultation, and to learn more about how we can help keep your IT safe, so you can focus on your core business.

In a world where no one seems to agree on anything, we can all agree that we hate spam.

For some reason, the people who send spam think it’s going to get us to buy something or switch insurance companies.

The problem is that not all spam is harmless; some spam is very malicious.

How Email Scams Work

Email that just arrives in your inbox is not harmful. In order to infect your computer or your network, you need to click something.

Because your spam program can pick up on many of these emails, it can keep you from seeing them in the first place.

There are a number of different scams. While this isn’t all of them, it’s a pretty good list of the most common types:

Survey – By definition, a survey online would require that you click something. The moment you do, you will either be sent to a site that has malware or will have prompted your computer to download it. Just don’t take any unsolicited surveys.
Imitation – This is an email from a company or a person that you know. Often, it’s an email that looks like it came from a common company, like PayPal or Microsoft. The way to know if it’s real is to look at the actual email address. The best policy is to go to their site yourself and look at your account. Don’t click anything in one of these emails.
Official – Scammers love to use official agencies, like the IRS or state government, to run scams. They’re hoping to panic you into clicking a button. Don’t. Again, open a tab and go to their website or look up the number and call them. The IRS doesn’t use email for official notices, ever.
Lottery – The lottery scam is a golden oldie. “You’ve won’t $1 million. Just click here.” No one wins a lottery they didn’t enter and no lottery will announce that you won $1 million via email.
Phishing – Phishing is when the scammers are looking for information. For example, they might email you posing as your email provider. It will ask you to change your password. They’ll use that to get into your account and give them access to a lot more.
Whaling – This is phishing designed to get to the CEO. They’re looking to hook the big fish, knowing that he or she has access to everything in the company.
Replacement – One common scam is to step into the middle of a transaction and reroute funds. For example, they hack a business associate to whom you’re going to send money. They send you an email saying the routing and account number have changed. Call that person. Don’t believe the email. Verify it personally with that person before you send money.

How Spam Filtering Software Works

The standard spam filter uses a combination of AI and community information to figure out what’s spam.

The artificial intelligence portion looks at how the email is written, the address it’s coming from, and the topic. It will throw that into the quarantine.

In modern solutions, the artificial intelligence will run a scan and monitor how you the user write your emails. If it recognizes you requesting something odd, such as a change to your direct deposit, or spelling things in ways you typically wouldn’t, it will quarantine the email.

The community information is when the email or email security provider, like Google, Microsoft, or Barracuda, gets enough spam complaints from a single address. The system then sees those emails as spam.

The Next Level

There is a higher level of spam filtering that every company should have. It actively scans every email.

This software will hold all of the emails in the cloud while it not only scans everything that’s mentioned above, but it actively scans any links in the emails. The system is looking for redirects, unknown email addresses or web addresses, and other indications of fraud.

It also looks for viruses and malware embedded in the email or at any of the links. Active scanning can keep bad emails from ever showing up in your inbox.

This adds another layer of protection on your email inbox and helps you keep control of what you’re seeing, let alone clicking.

Some people complain that this can slow down emails that they’re waiting for, but in most cases, unless there’s an actual problem, it’s microseconds for the system to analyze an email.

Putting Email Protection in Place

Putting email protection systems in place will require understanding the level of information being exchanged and how the company’s email system is configured.

It’s equal parts software and human behavior.

Here are a couple the levels of protection that can be installed:

Antivirus with automatic email scanning – This is the first step. Not only will the antivirus work to protect your computer or servers, but it actively scans emails as discussed above.
Phishing and Internet Security – These programs protect the company from scams that are found on websites. This can include keyloggers that track every keystroke on a computer. This captures our login information everywhere you go and will go in to pretend it’s you.

In many cases, all of these functions can be found in a single piece of software.

If you have a managed IT service for your servers and workstations, your provider should have already implemented this type of software. It’s worth asking to know that your assets are actually protected.

The most important protection you can put in place is education. Whether it’s sending information, clicking a link, or downloading a bad file, almost every email hack requires that a person does something.

Interested in Email Security?