Help desk is a group of techs you can call when there’s something wrong with your computers or your network. They help with everything from resetting a password to rebooting the network. The people at the help desk are there 24 hours a day or however many hours your office is open. They answer questions about everything from your desktop programs to what’s happening with your servers. In short, they’re there to make sure that your technology keeps functioning exactly as you need it to. Does a small or medium-sized business need a help desk? Yes. Every time someone can’t get their computer to start or loses a password, you’re losing money. Even if you’re the only person in your company, do you really want to spend a lot of your time figuring what’s wrong with your computers? Very often, help desks are paired with managed IT services. Managed IT makes sure that your network is up-to-date and running smoothly. They do all the maintenance on your systems, often even physical maintenance. By pairing managed IT and your help desk, you’ll know that you have a team answering the phone that really understands all of your systems and programs. When you call them, no matter what the questions are, they’ll know how to help you get back to work fast. IT companies, like Everound, know that not everyone needs a help desk every day. We offer a variety of packages to choose from. The easiest way to find out what’s best for your needs is to schedule a call with a help desk provider. Talk about the size of your company, how often you need help, what types of systems and computer programs you have, and your budget. Together, you can come up with something that works for your company. An IT help desk is a great investment in your customer relations, as well. In short, customers like help desks. They’re used to them. Not having someone to help quickly can mean the difference between more sales and more brand loyalty and having a lot of very angry customers. Do you get a return on your investment with small- and medium-sized business help desks? Definitely. If you choose the right plan, that one that fits your company’s needs, it will help you take better care of your staff, keep your customers happy, and reduce downtime. You’re less likely to lose sales to broken technology. Your staff will spend a lot less time looking for answers or just staring at a blank screen. It’s easy to find one of those big help desk companies. They are everywhere with their advertising and you’ve even interacted with them. But they’re often not the right choice. One-size-fits-all programs and canned answers aren’t necessarily great customer service. The reality is that a smaller company, like Everound, provide your customers, both internal and external, with better, more personal service. A room full of help desk people reading canned answers from a screen is not the personal touch that most small- and medium-size businesses want. In other words, choose a help desk company that’s closer to your company’s size to ensure that every interaction is as personal and professional as the ones you have with everyone. Everound has been successfully engaging and supporting businesses to adapt to this new era of remote workers. From every facet of a company’s IT, we can assist, from employee experience to data center to cybersecurity and much more. If you need assistance transitioning your company to a work-from-home environment, we can help. Contact us today by calling us at +1 717.312.5890!It happened again! Your network hit some kind of glitch and the whole office is staring at frozen screens. You tried “turning it off and turning it back on again.” That didn’t help.
The answer is simple: You need help desk.
Yes, definitely.
What is help desk?
Do we need help desk?
Can I afford help desk?
IT Help Desk for Customers
The ROI of SMB Help Desks
Choosing a IT Help Desk Company