Category: Technology

Phishing scams are nothing new and are one of the biggest cyber threats to a business. According to Proofpoint, more than 80% of companies were targeted by phishing cybercriminals in 2021. Do you know how to spot phishing attempts at your organization?

Understanding the different types of phishing strategies is the first step to stopping them from infiltrating your organization. Let’s examine the different types of phishing attacks, ways to spot them, and how to block phishing emails.

Types of Phishing Attacks

What is phishing? Phishing is an email or text message scam that tricks users into providing personal information either by clicking on a link or opening an attachment. The emails or text messages appear to come from someone the recipient trusts, either a supervisor, colleague, or in some cases, a family member.

Not all phishing attempts are the same, and there are several different ways a cyber thief can deploy a phishing attack. The most common types include:

  • Deceptive: Deceptive phishing is the most common type of scam. In this method, attackers impersonate a company the user is familiar with to steal personal information or data. The emails may look real and even include legitimate links to trick the user into falling for the scam.
  • Spear: Spear phishing is a more targeted type of a deceptive phishing attempt. With spear phishing, the criminal will specifically target an individual with personal information they can find on the Internet. A spear phishing email may contain the user’s full name, place of employment, job title, email address, and even specific information about their role at their company.
  • Whaling: Whaling is similar to spear phishing, however, targets senior leadership such as the C-suite. With whaling, scammers impersonate the CEO, CFO, or another high-level team member with the hope the recipient will “follow orders” from a superior. The requests are typically to complete a financial transaction or respond to the email with personal information.
  • Smishing: Smishing is a type of phishing attack that uses text messaging rather than emails, but the goal is still the same – to get a user to click on a malicious link or provide personal information. Many phishing criminals will send text messages disguised as a bank and claiming there was suspicious activity with the user’s bank account or credit card.
  • Vishing: Vishing is much the same as smishing, however, the platform switches to a phone call rather than a text message. Senior citizens are particularly at risk for vishing attacks. The caller will pose as someone in an authoritative position to be able to obtain bank account numbers, credit card information, and more.
  • Pharming: As users have become more aware of email phishing, fraudsters have changed their strategy to include pharming. With pharming, users are redirected to a fake or “spoof” website that essentially appears to be a real website. The fake sites are designed to capture a user’s personal information such as their social security number, website credentials, account numbers, and more. Pharming is implemented when the hacker sends malicious code in an email that redirects traffic to the fake website.
  • Angler: Angler phishing is a fairly new type of phishing attempt that targets social media users, particularly ones who are frustrated with customer service at a financial institution. The cybercriminal will pose as a customer service rep for the company and respond to a complaint using a handle that includes the name of the institution. The fake account will attempt to “resolve” the complaint and ask the user to click on a link to talk to an agent. Once the link is clicked, the fraudster can install malware on the user’s computer or steal business data.

While there are different methods of phishing, they all share the same goal. The email (or text message or phone call) may ask for a password, billing information, credit card numbers, or other sensitive data. Once the information is shared, hackers can infiltrate a company’s network and steal information or deploy malware. Phishing is a real risk for all sizes of organizations, from small businesses to large enterprises. If you are concerned about phishing attempts at your business, a cybersecurity team like Everound can help.

How to Spot Phishing Attempts

how to spot phishing attemptsIt’s more than likely that you have been the target of a phishing attempt either at work or at home. Were you able to spot it as suspicious? There are “red flags” to watch out for when determining if an email is real or a phishing attempt.
Here are ways to spot a phishing attempt:

  • Unfamiliar tone: Does the email from your friendly coworker down the hall come off as cold and monotone? Chances are, the email is a phishing attempt. Hackers don’t understand tone very well and some phishing emails are even written by bots. If the content in an email feels a little “off,” make sure you verify the sender actually sent you an email.
  • Spelling and grammatical errors: Most email platforms have a built-in spell check feature for outbound emails. If an email contains several spelling and grammatical errors, it may be a phishing attempt.
  • Inconsistencies with an email address, links, or domain: Another easy way to spot a phishing attempt is to look for inconsistencies with the domains in email addresses or links. For example, if you hover over a link in an email from your “bank” and the URL doesn’t contain the bank name or trusted domain, that’s a huge red flag.
  • Threats or a sense of urgency: Threats or a sense of urgency are often used in whaling. Your “CEO” may be busy in a meeting and ask you to quickly take care of sending a payment to a vendor. If you receive an email that feels out of character, is threatening, or creates a sense of urgency that is uncommon at your business, this is likely a phishing attempt.
  • Suspicious attachments: Attachments sent via email should always be opened with caution. Attachments can contain harmful viruses and malware that can infiltrate an entire organization quickly causing financial damages. If you receive an email with an extension such as .zip, .exe, .scr, etc., or another unfamiliar extension, be very cautious about opening it. Check with the sender by phone to see if they sent you a safe attachment.
  • Odd request: Did you get an email with a request to do something that is not within the normal scope of your job at work? Or perhaps an off-hours text message from your “boss”? Did your IT team send an email with an attachment and you weren’t expecting it? Odd requests are a sign of a phishing attempt.
  • Short and sweet: Some phishing emails are full of content and detail, and others are short and sweet. If you receive a message with a short note like “Per your request” or “As a follow up…” however didn’t request or need anything from the user, do not click on any links or open the attachment.
  • Request for a password or other sensitive information: This is by far the easiest way to spot a phishing email – when the requestor asks for a password or other sensitive information in an email. Passwords, bank account information, and personal data should never be shared via email. A savvier attempt is to send the user to a fake landing page and ask the user to enter their credentials. Remember – banks, financial institutions, and other reputable companies you do business with will not request your credentials via email or their website.

Learning how to spot phishing emails can reduce your risk of a data breach or other cyber threat. Phishing emails are always a little bit “off” and are suspicious. If you are unsure if you can tell the difference between a real email and a phishing scam, working with a cybersecurity team can help.

How to Block Phishing Emails

The first line of defense against phishing emails is learning how to spot them. Your information technology team is likely also implementing several strategies to block phishing emails all together.

How can you block phishing emails?

  • Security awareness training: Phishing attempts all rely on one thing – human interaction. You can reduce your threat and risk of being a target of phishing emails by implementing regular security awareness training at your organization. There are also phishing simulators that can send suspicious emails that are actually harmless to see if employees would fall for a phishing scam.
  • Anti-spam, anti-malware, and anti-phishing software: There are several cloud service software packages that include anti-spam, anti-malware, and anti-phishing support. This technology can identify and stop phishing emails before they even get to a user’s inbox.
  • DNS authentication services: DNS authentication services that include SPF, DKIM, and DMARC protocols help prevent fake websites (spoofing) and impersonation. With DNS authentication, users are blocked from visiting sites that are flagged malicious by the software.
  • Anti-impersonation technology: One of the cornerstones of phishing attacks is the criminal’s use of impersonation. Anti-impersonation technology scans inbound emails and detects abnormalities in headers, domains, and suspect body content.

Cybersecurity Services from Everound

At Everound, we make it our business to protect our clients from phishing and cyberattacks. As a managed IT services provider, we offer comprehensive cybersecurity solutions to protect organizations from phishing, data breaches, dark web threats, malware, viruses, and more.

Unsure if your business is protected and able to sustain a cyber threat? Reach out today for a free cybersecurity audit. We will take a look at your current IT infrastructure, assess vulnerabilities, and work with you to come up with a robust cybersecurity plan. Let us focus on your IT, so you can focus on your business.

Working remotely may have eliminated nuisances like a daily commute, but it also means you’ve likely been hit with digital overload. Even if you are in the office every day, you may still have a cluttered digital life that is getting in the way of productivity and even adding to your daily stress level.

Cluttered digital lives affect us much in the same way as a cluttered home. It can take longer to find something you’re looking for, create anxiety and stress, and slow down your productivity. From messy desktops (quick – how many files are saved on your desktop right now?) to blurred lines between work and home, a cluttered digital life can start to interfere with your day-to-day.

How do you break the cycle of a cluttered digital life? Let’s take a look at how to declutter your digital life and what benefits you will enjoy after you go through the process.

Ways to Reduce Digital Clutter

If you suffer from a messy digital life, have tech fatigue, or merely want to improve your productivity at work, here are ways to declutter your digital life at work (and home, too!):

Create a Digital Separation: One of the biggest hurdles that has popped up over the last decade, and even more in the last two years, is a very blurry line between work and personal life for many workers. How many times have you been working on a project one minute, then the other minute you are emailing teachers about your child’s homework?

While multitasking is certainly admirable, jumping back and forth can create inefficiencies. Set aside time either that is most convenient during your day to focus on non-work-related digital tasks. While you may not be able to stick to this 100% of the time, it can help you reduce some of the digital “noise” in your life. 

Turn Off Notifications: The average smartphone user gets as many as 63.5 notifications per day. Add on top the countless desktop computer notifications from emails and websites you quickly understand how being connected through our digital lives creates unnecessary clutter.

If you constantly pickup up your smartphone to reply to a text message or check social media notifications or stop a task to respond to an email, consider turning off notifications during your workday. Most smartphones can “snooze” notifications or go into “do not disturb” mode.

Clean Your Desktop: You know that feeling when the entrance to your home is cluttered with shoes, sporting equipment, toys, and yard tools? It feels chaotic and unmanageable.

Your desktop is very similar to your foyer or entryway – it’s the first thing you see when you sit down at your desk. Cluttered desktops can create a sense of disorder. Instead of saving a file to your desktop out of convenience, save it in its proper place from the start.

Create a Folder System: A good folder structure can save you time and help improve productivity at work. Not sure where to start or how to organize your folders? It’s best to come up with a system that mimics how you work.

Do you work on one project at a time? Set up folders by project name. Work on a time-based system? Set folders up by month or quarter.

Pro tip – create a template that contains your desired folder structure and copy and paste it for each new project or task.

Delete Contents of Downloads Folder: Your downloads folder is a key factor in your computer’s operating system. Many people overlook their downloads folder when trying to free up space on their computer, however, this is a very easy task to do to help keep your computer running in tip-top shape.

Deleting digital files you don’t need is generally good maintenance and doesn’t harm your computer. Not sure where to find your downloads? Check out this step-by-step guide on where to find your files.

Clear Out Your Email Inbox: Ugh – the dreaded email inbox! Chances are you have hundreds of emails sitting in your inbox. This creates an unmanageable “to-do” list and not only can it be stressful it can also make things hard to find easily and quickly.

Just like your folder system for saved files, create a folder system within your email inbox to help you organize and sort emails. There are many ways to approach this task, either by sorting by sender, topic, or follow-up. Many email platforms have built-in tools to keep you organized, too. Outlook, for example, offers a “follow-up feature” that will let you tag certain emails and assign a deadline for follow-up.

While you may never get down to just a few emails, taking time to sort and organize what you have can help you get on the path to productivity!

Click the Unsubscribe Button: Speaking of cluttered inboxes, how many emails do you receive and immediately delete without reading? Even though this takes mere seconds, unsubscribing can save you time – and stress – in the long run. Imagine opening up your email on Monday morning and not having to sort through what needs attention and what can be deleted? Get that inbox under control and keep it that way.

Benefits of a Digital Declutter

A digital declutter not only helps create control and organization in your work and personal life, but it can also have other tangible benefits. Specific benefits of a digital declutter include:

  • Fewer Distractions and Improved Productivity: When you separate your work and personal digital life, turn off notifications and digitally declutter, you will be surprised how many fewer distractions you have in your 9-to-5 day. With fewer distractions, you will have more time to focus on the task in front of you.
  • Improved Computer Performance: Anytime you delete files from your computer, it frees up memory space and more memory space = improved performance. Delete old files, emails, and even unused programs and applications to help improve your computer’s performance.
  • Reduce Stress: The biggest advantage of any kind of decluttering, whether physically or digitally, is reducing the amount of stress in your life. We could all use that, right?

Managed IT Services for Businesses 

Are you ready to start a digital declutter at work but aren’t sure where to start? At Everound, we can help you devise a strategy to create digital efficiencies for you and your team members using customized cloud services storage solutions, systematic folder structures, and creating best-practices and systems for your entire organization.

As a managed IT services company, Everound focuses on your IT so you can focus on your business. We offer IT consulting, cyber security services, disaster recovery, hardware and software installation and maintenance, cloud storage solutions, and more. Reach out today to find out how we can help you improve the information technology at your business.

When it comes to protecting your data online, you can never be too cautious or safe. The building blocks of online cybersecurity begin with strong passwords and two-factor authentication (2FA), however nothing is failsafe. Strong passwords can be hard to remember if you aren’t using a password manager, and 2FA can still result in data breaches.

That’s where a hardware security key comes in. Hardware security keys provide an extra layer of protection when you are online. With a security key, no one can access your accounts unless they have BOTH your password and the physical security key.

Should you use a hardware security key for your business? Let’s take a deep dive into what a hardware security key does, the pros and cons of using them, and what are the most popular security keys on the market today.

What is a Hardware Security Key?

A hardware security key is a way to secure your computer without having to rely on a password. Hardware security keys (also called security keys, U2F keys, or physical security keys) work in a similar manner to 2FA and multi-factor authentication.

Instead of receiving an SMS text message, email or notification on an authenticator app with an authentication code, the way you use a hardware security key is similar to how a regular key functions. You insert the key, usually the size of a thumb drive, into the USB port of your computer and that’s it — no need to enter anything else from that point on.

Security keys house a small chip with the security protocols and codes that allow it to connect with servers, websites, and apps and will verify your identity. Security keys essentially ‘communicate’ with the server and confirm you are who you say you are. The keys support an open-source universal standard called FIDO U2F, which was developed by Google and Yubico for physical authentication tokens.

You can think of a hardware key just like a hotel room key. When you visit the front desk to check-in, the front desk associate codes your key to your room. Once you insert the key into the door, the data on the key tells the locking mechanism you have permission to enter the room. Hardware security keys work in the same way.

Pros and Cons of Hardware Security Keys

As with most things in life, there are pros and cons to using a hardware security key. How do you know if they are a good choice to enhance cybersecurity at your business? Here are several points to consider:

Pros:

  • Convenience: Hardware security keys are incredibly easy to use. Most people working at a company in a role where they are required to use a computer are familiar with USB ports. Plus, you don’t need to install any extras like software or drivers and most people find hardware security keys are easier than using a password manager.
  • Hassle-Free Recovery: Even if you lose your hardware security key, you don’t need to worry about being locked out of your accounts. Hardware security keys have a fallback number or code you can use until you can acquire a new key. Just be sure to keep your backup code in a safe place.
  • Security: Hardware security keys are one of the most secure ways to protect your data. They cannot be reverse-engineered or intercepted and are a reliable choice.
  • Phishing Proof: Even people who are aware of cybercrime and are cautious online can fall victim to phishing. Hackers are savvy and can lure users into sharing their passwords or online credentials. With hardware security keys, this risk is eliminated.

Cons:

  • Cost: Even though hardware security keys are relatively inexpensive, costs can add up for a large organization. Considering the costs of a cyberattack can reach tens of thousands of dollars for a small business, the cost of hardware security keys is a justified expense.
  • Time/Learning Curve: Change can be a barrier to trying something new and different, particularly at an organization that hasn’t intentionally focused on cybersecurity. Hardware security keys, although easy to use, make take some time to be adopted by team members.
  • Risk of Being Lost or Misplaced: Because of their size, hardware security keys can be misplaced or lost. A good way to keep track of your key is to attach it to your car keys or another keyring. After all, it is a ‘key’ and can be stored alongside other more traditional keys.
  • Not Universally Supported: Most major websites support hardware security keys, but not all. While the technology is being rapidly adopted, some sites may not support them.

Best Security Keys on the Market

There are many hardware security keys on the market today for both business and personal use. Here are a few of our favorites for businesses that work with sensitive data like financials, customer information, and other highly confidential data.

  • Yubico Security Key Series: The Yubico Security Key series is compatible with most of the online services that businesses use, including Google, Microsoft, Twitter, Facebook, GitHub, and Dropbox. It’s available for USB-C ports as the Yubico Security Key C NFC and for USB-A ports as the Yubico Security Key NFC. The Yubico Security Key series is also affordable at approximately $25 each, making it a budget-friendly choice for businesses.
  • Yubico YubiKey 5 Series: The YubiKey 5 series is a step up from the Security Key series and supports a wider array of security protocols and is compatible with more online accounts. It also has more connection options including USB-A, USB-C, USB-C with NFC, and a dual-headed USB-C and Lightning-port model. Because this is an upgrade and provides additional features, the investment is higher at $45-$70 each, depending on which model you choose in the series.
  • CryptoTrust OnlyKey: OnlyKey has a few interesting features that other hardware security keys lack, notably an onboard keypad that is used to enter a PIN, and a password manager. It supports several methods of two-factor authentication including FIDO 2 U2F, Yubico OTP, and TOTP. Other features include encrypted backup, self-destruct (which wipes the device after a certain number of incorrect PIN attempts), and the ability to update the firmware in order to access new features. The price for the OnlyKey is around $45.
  • Kensington VeriMark: The Kensington VeriMark is FIDO U2F certified and offers a good balance of protocol support, cost, and most importantly, fingerprint scanning. The fingerprint technology combines biometric performance and 360° readability with anti-spoofing protection. The investment for this hardware security key is around $50 each.

Put Our Security Expertise to Work for Your Business 

As a managed IT services provider, Everound has the expertise and experience to help you protect your business data from cyber threats. While not every business may need to invest in hardware security keys, it makes sense for companies that deal with sensitive customer data, financial records, and any information that could be tempting to steal.

If you are unsure if hardware security keys are a good fit for your business, reach out today for a free cybersecurity assessment. We can take a look at your network infrastructure and business processes to assess how vulnerable – or secure – your business is from a cyberattack.

Our cybersecurity assessments are free and there is no obligation to engage in our services. Complete our online form or give us a call to learn more. Let us focus on your IT so you can focus on your business.

Still using ‘password’ as a password? Even if you aren’t, some of your colleagues may be a bit lax with their password management. Considering 61% of data breaches involve login information being compromised, password security should be a top priority at a business.

Password security is sometimes an overlooked area at a company but can be easily addressed by incorporating a password manager into your IT best practices. Password management software can not only help reduce security risks but it can also decrease the amount of time your team spends on password recovery and downtime.

Let’s take a look at the risks associated with password security, the benefits and features of a password manager, and a few of our favorite password managers that can be implemented in a business setting.

Password Security Risks

Cybercrime is not just a hobby anymore for hackers sitting in a basement. Cybercrime is a lucrative career for hackers – they know if they can get access to company data, they can sell it for a hefty price. One of the most targeted assets for a hacker is user passwords.

Password security risks include:

  • Phishing/Sniffers/Keyloggers: One of the easiest ways for a hacker to get your password is for you to simply tell them. Hackers try to trick users into typing their passwords into a website they control (phishing), infiltrate unencrypted networks (sniffing), and tracking keystrokes either through hardware or software loggers (keylogging). These strategies are clever – and easy – ways for someone to access your passwords.
  • Weak passwords: People are predictable, but passwords shouldn’t be. When users choose predictable passwords that include public data like their children’s names and birthdates, or their middle name, or something easy to crack (password1234!), they are at risk for a cyber-attack.
  • Reuse of passwords: A Google survey found that more than 50% of users reuse their same password across multiple – if not all – accounts. When a hacker finds one password that works on an account, chances are they will try it across other platforms.
  • Compromised passwords: Once your password has been cracked by a hacker, there is a risk your password will end up online in a data breach. Once a hacker has your info, they can sell it on the dark web or include it in an intentional data leak. Compromised passwords should be changed immediately.

We understand choosing – and using – strong unique passwords can feel like a nuisance. After all, the average user has more than 100 different accounts that require a password for access which can be hard to manage without help. This is where the benefits and features of a password manager can be beneficial.

Benefits and Features of a Password Manager

A password manager is a cloud services software application designed to store and manage online logins and passwords, as well as other sensitive information like credit card numbers, frequent flyer information and private data. Passwords and other data are stored in an encrypted database and are only accessible to the user.

Features and benefits of a password manager include:

  • One password for everything: When using a password manager, you only have to remember one password – the password you choose to access your database. This is one of the main benefits of using a password manager as you don’t have to rely on a notebook or your memory to be able to log in to websites or applications.
  • Automatically generated passwords: Having a tough time thinking of a strong password that contains numbers, letters, and special characters? It can be tough to get creative with passwords! With a password manager, passwords are automatically generated in a way that avoids recognizable patterns. When utilizing this feature, it also prevents you from using the same password across multiple websites and applications.
  • More secure than other methods: Storing your passwords in a spreadsheet on your computer? If someone gets access to that spreadsheet, they can really do some damage. Password managers provide extra security than every other way of saving passwords (especially the old ‘write it on a Post-It note’ method).
  • Works across all devices: Depending on which password manager you choose, you can use your password manager across different devices including your computer, tablet, cell phone, and laptop. If you change your password for a website on your desktop, it will automatically replicate to the rest of your connected devices.
  • Can share with a trusted person: While passwords are meant to be kept to yourself, there may be instances where you want to share your credentials with a trusted person. If you are injured or ill and unable to access your accounts on your own, a password manager can help. Some password managers can even limit what your “trusted person” can see. For example, employees can share only their relevant work credentials with their employer and still keep personal data private. For business owners, this can be important if you have an employee out on medical leave or away from work for an extended period of time.

Top Password Managers

There are many password managers available for both business and personal use with common and unique features. Here are our favorites for enterprise password management solutions:

  • 1Password: 1Password makes it easy to store and sort your logins in a secure vault. 1Password offers secure sharing, custom groups and roles, account recovery, end-to-end data encryption, and customizable access polices for businesses. 1Password is also a good choice for personal use with family sharing plans available.
  • Bitwarden: Bitwarden is an open-source password manager for both business and personal use. Business features help companies share private data safely with coworkers, across departments, or with the entire company.
  • LastPass: LastPass is a good choice for organizations with team members who may be unfamiliar with password managers. Features include a comprehensive real-time reporting breakdown of employee password health for managers.

Put Our Cybersecurity Expertise to Work for Your Business 

Not sure which password management solution is right for your business? We can help you identify which product will work for your specific needs. With more than three decades of combined experience, our team of IT experts understands the importance of password security as one part of an overall cybersecurity plan.

As a full-service managed IT services provider, we focus on your information technology needs, so you can focus on your business. Reach out today to start a discussion about your IT needs, including adding a password manager and password security program at your business.

When you think of a patch, your first thought may be of a patch for a ripped pair of jeans. Once applied, the patch extends the life of the garment and covers up a vulnerable, worn area. In the information technology world, a computer patch functions in much the same way as a piece of fabric on a torn pair of jeans. A computer patch is a modification to a software program that is intended to improve security or performance or fix a bug or issue. It helps to repair an exposed flaw.

Computer patches are an integral part of keeping your information technology infrastructure operating smoothly and protecting your data from cyberthreats. What are the different types of computer patches and how do you find and install them? Let’s take a look at the most popular patches, how to find them, and what the consequences are for not patching regularly.

Types of Computer Patches

Over the course of a software program’s lifespan, it will run into “bugs.” A bug is a coding error in a computer program that can create a vulnerability. A patch is a software update that provides an immediate fix to a bug and allows the software developer to work on the issue for the next release of the software.

There are different kinds of computer patches available including:

  • Point Release: A point release patch from a software company is usually a minor update. Point releases correct bugs and feature minor enhancements to a program as opposed to adding to new features. The point release adds a decimal “point” to the software version number; for example, Version 4.2.06 and Version 4.2.07.
  • Security Patch: A security patch corrects errors in computer software code and addresses cyber vulnerabilities. Vulnerabilities are often discovered in the aftermath of a cyberattack and new security patches respond to the latest threats.
  • Service Pack: Service packs are bundles of patches released together and often contain new features in addition to bug fixes. Most operating systems and software programs provide service packs free of charge.
  • Monthly Rollup: Similar to services packs, monthly rollups contain multiple patches combined into a single update. Each rollup is cumulative, so users need to only install the latest rollup.
  • Hotfix: A hotfix, also known as a quick fix engineering update, addresses a specific issue found with the software. Hotfixes can typically be applied without restarting your computer. A hotfix is an update that cannot wait for a service pack or monthly rollup release.
  • Unofficial Patches: When a software product reaches its end-of-life (EOL), it is often no longer supported by the company that released it. Other developers may create their own patches to address bugs, but because these patches are not developed by the original developer, they are “unofficial.”

Computer patches can help keep your software running smoothly and protect your business from cyberthreats. Software patches are only useful, though, if you have a patch management process implemented. A patch management program outlines how your computer support team will find, download and install patches on a routine basis.

How Do You Find and Install Patches?

When patches become available, vendors will put them on their websites for downloading and installation. As part of your routine IT processes, check for updates at least once a month for installation to protect your business. Some cyber attackers will continue to target vulnerabilities long after patches are available, so it’s important to apply fixes monthly.

Some software will automatically check for patch updates, too. If automatic updating is available, take advantage of this service from your vendor. Automatic patches can contain critical fixes for security and usability.

Here are several tips to keep in mind when installing patch updates:

  • Only download and install patches from vendor websites. Never click on software update links in an email – this is a common phishing tactic used by cybercriminals.
  • Only install patches on a secure network. If you are attempting to install patches on a public network, use a VPN.
  • Microsoft, Oracle, and other software companies release patches on “Patch Tuesday.” Patch Tuesday occurs on the second Tuesday of the month, and sometimes the fourth Tuesday as well. Your IT team should be looking for these patches on a regular basis.

Consequences of Not Patching

If you are managing your business’ information technology needs on your own, you may be tempted to skip patch updates either because of time constraints or the process is outside your area of expertise. Skipping patch updates, though, can put your business at risk for:

  • Damaged Software: Nearly all software programs will experience a bug or issue at some point during its lifespan. A patch will help fix the bug and allow you to continue to use the software as intended. When you skip patches with critical fixes, the software can become damaged or malfunction. Patches are a great tool to keep your software at peak performance.
  • Security Risks: Cybercrime is at an all-time high, and one of the methods a criminal uses to access a company’s data is through a third-party application like software. Some malware can completely erase your data, or a cyber thief can install ransomware and lock your data behind a paywall. Patches can help you stay ahead of data loss and identity theft.
  • Loss of Compatibility: When users on a network have different versions of software, incompatibility issues can arise. When one has a patched version, and the other does not, sharing files can be challenging and cause inefficiencies.

While implementing a patch management program may feel overwhelming, the consequences of not doing so can be damaging. Patches should be a part of your regular information technology functions, either performed by your IT department or a trusted managed IT services provider like Everound. If you are not sure where to start with computer patching, reach out to us today for help.

Computer Patching Support with Everound 

Everound is a managed IT services company in Central Pennsylvania focused on helping businesses create operational efficiency through information technology. Our team can help your business develop a comprehensive patch management program to protect your business and its assets.

In addition to patch support, we provide other IT services including cloud services, cybersecurity, dark web monitoring, email security, hardware and software procurement, help desk services, IT consulting, business phone system design, and more. Let us focus on your IT so you can focus on your business.

Ready to Update to Windows 11? What You Need to Know

Microsoft is rolling out its latest update to its operating system, Windows 10. Sooner or later you will be asked whether or not you want to upgrade to the latest version, Windows 11. Do you know if your PC is ready for Windows 11, or should you stay with Windows 10?

For now, you won’t be forced to update, and installation is not automatic. Before agreeing and installing the update, you should be aware of the differences between Windows 10 and 11, and what challenges you could face if you update on an older PC.

What Is Different?

Differences between Windows 10 and 11

With each new update, Microsoft adds in new features and improves performance issues. The biggest change you will see is related to how the operating systems differ visually, and how those changes impact productivity.

Highlights on the latest update include:

  • Start Menu and Task Bar: The biggest notable difference with Windows 11 is the Start Menu and Task Bar. In Windows 11, the Start Menu and Task Bar are centered in the middle, much like you’d see on a MacOS. If this new layout isn’t appealing, you do have the option to move it to the left.
    The Start Menu in Windows 11 does look different than Windows 10. It’s a bit simpler and shows a static list of apps and your frequently accessed documents. You can expand and scroll through the app list and pin your favorites. This is like Windows 10, however, if you are accustomed to using the Live Tiles, you will be disappointed. The Live Tiles feature goes away with Windows 11. 
  • Snap Layouts for Multitasking: If you are a multitasker, you will like a new feature of Windows 11 – snap layouts that group your windows and save them to the taskbar. Snap layouts replace the drag-and-drop snap assist feature of Windows 10 and allow you to arrange your apps neatly on your desktop.
  • Performance: With Windows 11, Microsoft has made some notable performance improvements that could speed up your PC. The new operating system does a lot of work in memory management, giving the apps that are opened and running more CPU power than closed, dormant apps.
    An additional performance change is the way Windows 11 resumes from sleep mode and handles standby time. Compared to Windows 10, with Windows 11, your RAM will stay energized in sleep mode and will help your PC unsnooze up top 25% faster.
Review Before Updating

Potential Challenges When Updating to Windows 11

With any new software update, there are potential challenges and bugs. The release of Windows 11 is no exception. Many experts believe the release was a bit rushed, even with the clear improvements on some features related to productivity and performance.

If you are considering updating your Windows 10 PC to Windows 11, here are some potential challenges you could face:

 

  • Hardware May Not Support Update: If you have a new PC, chances are this will not be an issue. For older PCs and laptops, this is the biggest challenge of the new operating system. To run Windows 11, you’ll need an Intel Core 8th-gen processor or newer, or an AMD Ryzen 2000 processor or newer.
    This hardware requirement will be frustrating for users with PCs older than 4 years old. Still working on that laptop from 2016 or 2017? There’s a good chance you cannot update to Windows 11 without a workaround. Although you CAN install Windows 11 on unsupported hardware, Microsoft has hinted those unsupported users will not receive critical security updates.
  • You May Lose Some of Your Favorite Features: Die-hard Windows 10 fans may be disappointed to learn some of their favorite features went to the wayside in Windows 11. The S Mode feature, which restricts administrators and users from installing apps from outside the Microsoft Store, is now only available in the home edition. The voice helper Cortana is also being retired, and RIP to Internet Explorer.
  • Critical Hardware and Software May Not Be Compatible: Most devices and apps will continue to work – but “most” is not “all.” Before updating to Windows 11, it’s best to test compatibility on a separate device. Not sure how to make that happen? Drop us a note – we can help. Trying to troubleshoot a post-upgrade compatibility issue can be time-consuming and frustrating.
  • Windows 11 Bugs: An expected annoyance with any new update is some level of instability and bugs. Even with beta-testing, Windows 11 still may experience some bugs that could interfere with productivity. If you are concerned with any of the known issues with Windows 11, but are otherwise eager to move to the new operating system, you may want to wait until it is more mature.
We Focus on your IT, So You Can Focus on Your Business

Ask Everound About Windows 11

Unsure if you can – or should – update your PCs and laptops to Windows 11? Don’t fret – Everound can help! We offer a free IT infrastructure assessment and can develop a plan for you to keep your IT assets working at peak performance. We have decades of experience working with Microsoft products including operating systems, Microsoft Edge, Microsoft Teams, and the entire Microsoft suite. Let us take a look to see if your computers have the minimum system requirements to move to Microsoft 11.

As a managed IT services provider, our team supports business owners with their information technology needs. We can serve as your IT department without the overhead of hiring staff in-house or can work with your existing IT teams as an additional support or resource. We specialize in cybersecurity, IT planning and strategy, network administration and monitoring, help desk support, hardware and software configuration and installation, and backup and disaster recovery. Reach out today for your free IT assessment. We focus on your IT, so you can focus on your business.

MSP, IoT, VPN, Oh My! Your Complete Guide to IT Acronyms

Do information technology acronyms seem confusing? In our industry, we love to abbreviate technical terms to acronyms. No worries – we are here to help with the alphabet soup! Some of these acronyms may be familiar to you and you may hear them every day. Others are specific to information technology systems and challenges.

Here are the most frequently used IT acronyms you may come across in your day-to-day life or as a business owner:

AI: Artificial Intelligence

Have you ever asked “Alexa, how is the weather today?,” or “Siri, what is the best recipe for baked ziti?” This is an example of artificial intelligence. Artificial intelligence is the development of computer systems that can perform tasks that normally require human intelligence.

Speech recognition, visual perception, and even decision-making are all examples of how artificial intelligence is changing the way we communicate and perform daily tasks.

API: Application Programmer Interface

An application programmer interface, or API, is software that allows for two separate applications to “talk” to each other. You likely use an API nearly every day but never thought about it. When looking for the best deals on a travel site, an API lets the travel site quickly collect flight and hotel availabilities from providers before showing you your options. Without an API in place, the travel site would have to manually reach out to the provider to find pricing and availability.

AWS: Amazon Web Services

AWS, or Amazon Web Services, is a cloud-services platform that offers its users database storage, content delivery, and other services. Individuals, businesses, and even government agencies rely on AWS to obtain large-scale computing services without having to build their own IT infrastructure.

Big brands like Netflix, Twitch, Turner Broadcasting, BBC, LinkedIn, Facebook, ESPN, and Twitter use AWS for storage. If you’re binge-watching your favorite new show online, chances are you are watching content stored with AWS.

FTP: File Transfer Protocol

FTP, or file transfer protocol, is one of many ways of transferring a file over the internet. While this is less common now that companies rely on the cloud to share files, some businesses still use FTP. With FTP, the files are hosted on an on-premises server and employees can upload files to share via a link, like you would do when sharing a link on Google Drive.

HaaS: Hardware as a Service

Hardware as a Service, or HaaS, is a procurement model that is similar to leasing or renting equipment. In the HaaS model, businesses essentially “borrow” their IT hardware from a managed service provider (MSP). The MSP owns the hardware and is responsible for maintenance and upkeep.

IoT: Internet of Things

The IoT, or the Internet of Things, describes all the physical objects that are interconnected over the internet or other communication networks. It’s literally the billions of devices around the world that are connected to the internet.

A good example of IoT in action is a wearable device like an Apple Watch or Fitbit. Wearables give users data about their lifestyle using the internet to collect and share the data. Other real-world examples of IoT include home security systems with cameras that are accessible online, smart appliances (think thermostats you can turn on or off from an app on your phone), and even medical devices that document health data through a wireless connection.

IP: Internet Protocol

Internet Protocol, or IP, is the set of rules by which data is sent from one computer to another over the internet. Every computer has a unique IP address – do you know how to find yours? Go to Google and type in “What’s my IP address?” That is your unique identifier when you are communicating online.

IP addresses are useful to trace a device’s location or an origin of an email and to troubleshoot network errors or identify cyber intruders.

MFA: Multi-Factor Authentication

With the increase in cyber threats over the last decade, MFA, or multi-factor authentication, has become a best practice to access private data or sensitive information. MFA requires a user to submit at least two different identifiers to log in to a website or to access files on a server.

A common example of MFA is when you have to enter a password AND a code sent to your smartphone to authenticate yourself. The banking industry uses MFA frequently, as well as websites and apps such as Facebook, Amazon, Dropbox, and Apple ID.

MSP: Managed Services Provider

Another common IT acronym is MSP. A managed service provider, or MSP, is a term used to describe an organization that provides an outsourced specialized service to a business. While there are MSPs in several industries, the most common are outsourced IT services.

An IT MSP provides specialized IT support through services including technical support, cybersecurity, hardware and software installation and maintenance, help desk, network and server administration, network monitoring, and computer patching and software updates, to name a few.

SaaS: Software as a Service

Software as a Service, or SaaS, allows users to access applications and software over the internet. While the terminology may seem unfamiliar to you, you likely are already using SaaS daily. Cloud-based apps like email, calendars, and even Microsoft Office 365 are all examples of SaaS.

With SaaS, businesses do not need to install and maintain software on their own. Applications are updated and maintained through an internet connection.

VoIP: Voice Over Internet Protocol

Voice over internet protocol, more commonly known as voice over IP or VoIP, allows users to make phone calls over broadband internet. Unlike traditional phone systems, a VoIP system works by converting sound into digital voice communication and transferring it through Internet broadband.

VoIP also allows users to conduct video meetings and conference calls and is often a more cost-effective means of business communications.

VPN: Virtual Private Network

A VPN, or virtual private network, gives you online privacy by creating a private network on a public internet connection. A VPN essentially protects your data from unwanted eyes by creating an encrypted tunnel for your data. A VPN also hides your IP address and allows you to access public Wi-Fi safely.

Traveling abroad and want to access your favorite Netflix show that is only streaming in the U.S.? You can use a VPN to hide your IP address and binge-watch away!

We Focus on your IT, So You Can Focus on Your Business

Everound, Your Managed IT Services Provider

At Everound, we partner with small and medium businesses in Central Pennsylvania, Philadelphia, and the Baltimore/DC metro region and take care of their IT infrastructure and needs. We provide managed information technology services designed to help companies become more efficient, boost productivity, reduce risk, improve operations, and promote digital security.

We support national organizations and local businesses by solving IT challenges with customized information technology solutions. Our team of network engineers and technology specialists has been helping clients for more than 30 years.

When you choose to work with Everound, you are more than a ‘client,’ you are our partner. We are relationship-focused and work hard to understand your unique challenges. From day one, we will integrate seamlessly into your organization and treat your team as our team with respect and transparency; communicate with clarity; and above all, implement solutions to help your business be successful.

Let us take on your IT challenges so you can focus on your business. Reach out today for a free IT infrastructure and cybersecurity assessment.

VoIP for Business

Voice over internet protocol, or more commonly known as voice over IP or VoIP, is a type of technology that allows users to make phone calls over broadband internet. Unlike traditional phone systems, a VoIP system works by converting sound into digital voice communication and transferring it through Internet broadband.

Bottom line? If you have access to the Internet, you can call anyone in the United States or internationally with VoIP. VoIP works on any computer and offers advantages over public switched telephone networks (PSTN), also known as plain old telephone service (POTS) for business communications.

Helping Businesses Stay Connected

Advantages of VoIP for Business

There are many distinct advantages of switching to a VoIP system for business purposes. Let’s take a look at the top 8 advantages of VoIP vs. traditional hard-wired phone systems.

  1. Low Cost: Cost savings is one of the biggest advantages of using a VoIP service. VoIP telephone systems eliminate the need for individual telephone lines which can add costs over time. In addition, long-distance calls are less expensive with VoIP since you are utilizing your existing Internet connection.
  2. Higher Call Quality: When VoIP was introduced in the mid-90s, one of its disadvantages was poor call quality. With the advent of fast and stable Internet connections over the last two decades, the original quality issues have disappeared. VoIP calls are crisp and clear, with no latency issues, lags, or dropped calls.
  3. Portability: With VoIP, you can take your business phone number wherever you go, as long as you have a broadband connection. You no longer have to be tied down to a desk with VoIP – it goes where you go.
  4. Scalability: VoIP is a great choice for growing organizations. Adding an additional phone number takes minutes and does not require expensive hardware or a dedicated line. Does your business have a spike in seasonal employees or are you opening branch offices regularly? VoIP is an effective tool for growing businesses.
  5. Remote Workforce Friendly: Remote work has grown exponentially over the last two years. A VoIP phone system can support a remote workforce to help keep them connected to your business. VoIP enables both remote workers and office-based employees to be on the same system. Office-based employees can easily transfer a call from a customer to a remote worker, rather than instructing them to make another call to a separate phone number, and vice versa.
  6. Improved Customer Service: Have you ever missed an important call from a client? With VoIP, you can choose where your calls ring and how, and avoid missing important calls. For example, you can choose for the first few rings to go to your office. If you don’t answer, the call can be forwarded to a second and even third device, such as your mobile phone or tablet.
  7. Wide Array of Features: VoIP is great for making calls, but there are many other features that make VoIP a smart business decision. VoIP also includes video conferencing and conference calling that help both external and internal communications. Other features include auto-attendant, call forwarding, caller ID, voicemail-to-text, call recording, and extension dialing.
  8. Futureproofing: Older technologies such as ISDN are being phased out and businesses that use VoIP are using the modern standard for communications.
We focus on Your IT. You focus on your business.

Everound for your VoIP for Business Phone Systems

If your business is still utilizing old telecommunications technologies, Everound can help you select the right VoIP system for your business. As a managed IT services provider, we have experience helping both small businesses and large enterprises find the best solution for their needs. Our team can advise you on if switching makes sense and can help implement the changes in the most effective way possible to minimize any interruptions.

Ready to make the switch? Reach out today to discuss VoIP for your organization. We focus on your IT, so you can focus on your business.

How to Choose the Right Firewall

When putting together a robust cybersecurity plan for your business, it’s critical to include adding a firewall to your plan. A firewall is a piece of hardware or software that is placed between your internal network and the external public Internet. A firewall is designed to stop malicious intrusions on your private network.

Which kind of firewall is right for your business? There are several different types of firewalls with different levels of protection. Let’s take a look at how to choose the right firewall by examining the different types, what you should consider when choosing one, and how Everound can help you choose the right firewall for your business.

Stop Malicious Intrusions

Types of Firewalls

There are many different types of firewall architectures and each works in slightly different ways to monitor the data coming in and out of your network. While this list is not inclusive of all types of firewalls, here are several common options to consider:

  • Packet filtering firewall: A packet filtering firewall is a network security technique that controls data flow to and from a network. It is a security mechanism that allows the movement of data “packets” across the network and controls their flow on the basis of a set of rules, protocols, IP addresses, and ports. Essentially, data passes through a network in the form of small pieces called data packets. These packets will only get through the firewall if they match the predefined filtering rules set in place.
  • Circuit level gateway firewall: Unlike a packet filtering firewall, a circuit-level gateway firewall does not inspect individual packets, but rather monitors the transmission control protocol (TCP) handshaking between the packets to determine whether a requested session is legitimate.
  • Application-level gateway (proxy firewall): An application gateway or application-level gateway (ALG) filters incoming node traffic to certain specifications which means only transmitted network application data is filtered.
  • Stateful inspection firewall: A stateful firewall, or stateful inspection firewall, keeps track and monitors the state of active network connections. It also analyzes incoming traffic and looks for potential data risks.
  • Next-gen firewall: A next-generation firewall (NGFW) combines a traditional firewall with other network device filtering functions.

Think of a firewall as the virtual wall that separates your internal data from external threats. Without an effective firewall in place, a network could be susceptible to malicious threats and data breaches. If your business isn’t protected by a firewall and you are unsure which kind is best for you, a managed services provider (MSP) like Everound can help you determine what considerations are important in your selection.

What Is Important to Protect?

Considerations When Choosing a Firewall

With several different options to choose from for a firewall, consider the following questions to find the best firewall to meet your needs:

  • What are your top threats? All firewalls offer a similar function – the monitoring of network traffic. How much network traffic do you have at your business? Are you sending and receiving large amounts of data? Are your employees at risk for accidentally opening a door to your network for malicious threats?
  • Does it have DoS/DDoS protection? DoS (denial of service) and DDoS (distributed denial of service) attacks occur when a network is flooded by a machine or a group of machines with malicious intent. Both kinds of attacks can paralyze an organization and opting for a firewall with DoS/DDoS protection can help prevent downtime and lost data.
  • Does it send attack alerts? Some firewalls send real-time alerts when there is a potential threat or breach. Real-time alerts can inform you of when an attack was prevented and when an attack is occurring. With real-time alerts, you can stay ahead of a cyberattack and minimize impact.
  • Are you planning on scaling your business? Some small businesses don’t feel they need cybersecurity protection like firewalls, especially if they only have a few employees. Small businesses, though, can benefit from a firewall especially when starting to grow. Although media coverage focuses on cyber threats to large businesses, small businesses are also at risk.
  • Do you have remote or telecommuting employees? One of the biggest spikes in cyberattacks occurred when remote work increased during the pandemic. If you have a remote team of employees, a software firewall can help you prevent unwanted access to your network.
  • Do you need ongoing support? Before choosing a firewall, ask if the manufacturer has ongoing support. Will they help with installation and integration or are they only selling you the firewall itself? If you need ongoing support, opt for a firewall manufacturer that offers a go-to support specialist.
Protecting Your Data and Organization

Firewall Services with Everound

If you are considering adding a firewall to your cybersecurity plan and are unsure of which type is right for your business, reach out to Everound for help. Our team of cybersecurity experts has decades of experience working with business owners to select and install a firewall solution.

Everound also offers managed IT services and can support your business on an ongoing basis for your information technology needs. Reach out today to start a conversation about cybersecurity best practices including firewalls for your business. We offer a free cybersecurity risk assessment and can recommend the best firewall to protect your network from malicious traffic. We focus on your IT, so you can focus on your business.

layers of the internetThere are more than one billion web pages on the Internet, and 4.8 billion people around the world use the Internet daily. But did you know that only 10% of websites on the Internet are indexed by Google, Yahoo, Bing, and other search engines and accessible to the general public? These websites are called the “surface web,” and the other 90% of websites are the “deep and dark web.” These are the layers of the Internet.

Think of the internet as the ocean, with the surface web as the top layer and visible for miles and miles. The deep web, then, is the deeper part of the ocean just below the surface. This is also accessible to people but requires a bit of work to access. The dark web is the very bottom of the ocean and is only accessible to a small number of people who know exactly how to get there and has the resources and time to do it.

Let’s take a look at what kinds of web pages are on each layer (surface, deep, and dark), and what that means to the general Internet user.

Easily Accessible Content

What is the Surface Web?

The surface web includes websites that we are all familiar with and likely access on a daily basis. This is the portion of the Internet that is readily available to the general public and searchable with standard web search engines like Google, Bing, and Yahoo. The surface web is also known as the “Visible Web.”

The surface web includes websites like:

  • Social media sites including Facebook and Instagram
  • Business websites such as Everound.com
  • Wikipedia
  • Online video sharing platforms like YouTube

Essentially, any website that appears after you complete a search on Google or another search engine is on the surface web.

Accessed Through Authentication

What is the Deep Web?

Unlike the surface web, the deep web is part of the Internet where the contents are not indexed by search engines. The deep web is only accessible with some sort of authentication – a password or other means to be able to view the data and information. Using the previous ocean analogy, a person needs to have a resource to go “below the surface.”

Why is information on the deep web harder to access? Without authentication, that information is at risk for public consumption.

The deep web contains sensitive information like:

  • Personal email accounts
  • Content on your social media accounts
  • Online banking and investments
  • Private online databases
  • Medical records and private health information
  • Content contained within scientific and academic databases.

A lot of what exists on the deep web consists of personal information that you wouldn’t want to turn up in a web search — like your social security number or credit card information. This is private and could be misused in a data breach.

Remember, if you must provide a username, password, or some other type of authentication, the information you access is on the deep web.

Intentionally Hidden on the Internet

What is the Dark Web?

The dark web IS a part of the deep web but cannot be accessed through traditional web browsers. The dark web is intentionally hidden on the Internet. Originally designed to share information and communicate by the US Military, the dark web is now accessed by others.

Accessing the dark web is not an easy task for the general Internet user. Regular browsers like Microsoft Edge or Google Chrome are unable to access dark web websites. The dark web uses what’s called The Onion Router (often referred to as Tor) hidden service protocol. “Tor” servers are undetectable from search engines and provide complete anonymity.

Although not all activity on the dark web is harmful, there is a growing population of cybercriminals that use the dark web maliciously and for illicit purposes. Some cybercriminals sell sensitive information on the dark web that can be used to exploit companies and can lead to identity theft. The dark web also is a place where some cyber attacks are planned.

Here are a few examples of what can be found on the dark web:

  • Stolen information: If a company experiences a data breach because of a cybersecurity failure, there’s a chance the stolen data may be up for grabs on the dark web. Other stolen information for sale includes login credentials and hacked Netflix and Amazon accounts.
  • Illicit substances: Believe it or not, you can find and purchase illicit drugs and toxic chemicals on the dark web. Prescription drugs are also available on the dark web.
  • Dangerous and disturbing images and information: Unfortunately, the dark web can be a dangerous and ugly place. Human trafficking, pornography, gore, and counterfeit goods have found a home on the dark web.

The dark web can be a marketplace for illegal behavior. Companies with a cybersecurity plan in place that includes dark web monitoring can stay ahead of cybercrime on the dark web. Employee information can be at risk – logins and passwords are prime data that can be sold and transferred on the dark web.

Website hackers, too, find ways to compromise company networks through the dark web. A dark web monitoring MSP (managed service provider) can help you keep track of any information that may be compromised.

Protecting Your Data and Organization

Cybersecurity and Dark Web Monitoring with Everound

As a cybersecurity expert, Everound can help monitor the dark web for your small business or corporate enterprise. Through a strategic, customized and intentional approach, our team of cyber experts will create a cybersecurity dark web monitoring protocol that includes:

  • Real-time alerts of dark web threats
  • Routine scan of dark web for your business information
  • Detection of compromised credentials including IP addresses, email addresses, and logins and passwords

Cybersecurity companies like Everound are experts at preventing cyber threats from infiltrating your business. With more than 30 years of experience, our team of cybersecurity professionals can recommend and implement data protection strategies and programs to help keep your information and your network safe from harm. Reach out today for your free cybersecurity risk assessment. We focus on IT so you can focus on your business.